How can we help?

No. Every essay is free to read without signing in. You only need an account to open products you've bought.

Your account is your library. It's free, has no password, and is created automatically the first time you sign in or buy something. There's no recurring fee: products are one-time purchases that stay in your library.

Honest essays, simple one-time purchases, as little of your data as possible, no tracking cookies, and a real person answering your messages. The short version is on How We Work.

Go to Sign in, enter your email, and open the link we send you. The link works once and expires after 15 minutes.

Give it a couple of minutes, then check your spam or promotions folder. Make sure the address is spelled correctly. If it's still missing, request a new link (you can ask for up to three every ten minutes).

Links expire after 15 minutes and work once: after opening one, press the "Sign in" button on the page. If it has expired, request a fresh one and use it straight away.

30 days on each device, or until you sign out from your account page.

Not from the site yet. Tell us your old and new addresses and we'll move your account and purchases over. We'll confirm with both addresses first.

Ask us from the email address concerned. We reply within 30 days; details are in the Privacy Policy.

Once every two weeks, plus a welcome email when you join. No daily emails and no sales sequences.

Check your spam or promotions folder and mark it as "not spam" so the next essays arrive. If it's not there, try subscribing again; it's safe to repeat.

Every email has an unsubscribe link at the bottom: one click, then confirm. There's only one list, so the choice is simply in or out. You can subscribe again any time.

In your library. Sign in with the email you used at checkout, and everything you've bought is there.

Payments usually take a minute or two to confirm; refresh the page after that. Check that you're signed in with the same email you used at checkout. Still missing? Tell us with the receipt number from your Stripe receipt email and we'll fix it the same day.

Sign in with the email you paid with and it will be there. If you'd rather keep everything under one address, ask us to move it.

Lifetime access lasts as long as the product is offered and we run the service. Fixed-term access lasts the number of days shown on the product page; when it ends, the library shows a "Renew access" button. See the Terms.

Open the product in your library and use the download button next to each file. Every click creates a fresh, private download link.

Go back to the library and click download again (the private link expires after a short time, so old links stop working). Try another browser if it keeps failing. If a file seems broken, tell us which one; it's our job to fix it.

Your purchase is saved, and the files will appear in the same place as soon as they're ready. You don't need to do anything.

No. Every product is a one-time payment. Nothing renews, so there's nothing to cancel.

Stripe emails a receipt to the address you paid with. If you can't find it, ask us and we'll resend it.

A failed payment isn't charged: try again or use another card. If you see two charges, tell us with the receipt numbers and we'll refund the duplicate.

Send a refund request with the email you paid with and the receipt number. The rules are in the Refund Policy.

We process it in Stripe once approved. Banks usually take 5–10 business days to show it on your statement.

Tell us first: a broken file or missing access is our problem to fix, and we'll sort it out quickly. You can still ask for a refund afterwards.

Use the contact form. We reply within 2 business days, usually sooner. Access and payment problems are handled first.

What happened, the email you used (for purchases, the one you paid with), and the receipt number if it's about an order. You'll get a reference number to quote in follow-ups.

Choose "Partnership, licensing or media" on the contact form and tell us what you have in mind.